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For questions about your festival experience, please check out our FAQs.

If we haven’t answered your questions, please fill out the form below. We will work hard to get back to you within 48 business hours.

For phone assistance, please contact either number below pertaining to your issue:

Headwaters Direct: 855-821-9212 for customer service, your tickets, EZPay, or questions about the festival (admission, camping, times, etc). Hours: 9:00 AM - 5:00 PM ET, Monday - Friday, excluding holidays.

Elevate Ticketing: Please visit https://support.festivalticketing.com/hc/en-us for International customers placing an order or having trouble paying for your order.



* All ticket orders placed via phone are subject to a $3 surcharge.

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    Other inquires

    Sponsorship/Marketing:
    sponsors@headwaterscountryjam.com

    Vending:
    Apply Here

    Work at Headwaters:
    work@headwaterscountryjam.com

    Press/Media Inquiries:
    publicity@headwaterscountryjam.com

    Photo & Video Team:
    Click for More Info

    Booking:
    booking@headwaterscountryjam.com